Got a question? Here’s our answers to frequently asked questions
General FAQs
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Free delivery is available on all orders within our designated delivery locations and delivery days.
Please refer to the Shipping Policy for full details.
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Goods will only be accepted for return if:
Returned within 30 days from the date of delivery, unless it was an “indent order”
Received undamaged and unused
Received in their original packaging and the packaging is in its original condition
Please refer to the Returns Policy for full details.
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Simply download and complete the Credit Application Form and return it to us.
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Dispenser FAQs
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Check that the pod has soap in it. If yes, contact Customer Service to send out a service technican.
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Check the pod has soap in it. If yes, try changing the batteries. If it's still not working, contact Customer Service to send out a rep or service technican.
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Check if the chemicals are in the bottles and water is turned on. If yes to both, contact Customer Service to send out a rep or service technican.
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Turn off water immediately, and contact Customer Service to send out a service technician.
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Turn off motor on dispenser immediately, and contact Customer Service to send out a service technician. In the meantime, use dishwashing powder until a service technican can inspect it.
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Is the dispenser turned on both at the machine and power point? If yes, contact Customer Service to send out a service technican.
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Check the rinse aid drum still has chemical and change drum. If the problem continues, contact Customer Service to send out a service technician.
Question not answered here?
Contact your Account Manager or reach out to the office today.